Sozou
5 min readYou can ask every customer for a review. You can't pay for one, ask only the happy ones, or write your own, and clinics have one extra rule.
Research: AI for your business, in plain English
5 min readYou can ask every customer for a review. You can't pay for one, ask only the happy ones, or write your own, and clinics have one extra rule.
6 min readAn appointment reminder is fine. A reminder with an offer in it is marketing, and marketing needs permission, your name and a working unsubscribe.
4 min readAn August 2026 study found every AI agent it tested did worse outside English, mostly at actually doing the job. What that means for Mandarin and Cantonese callers.
5 min readFrom 10 December 2026, some businesses must say in their privacy policy what their software decides about people. Here is how to tell if yours is one, and what to write.
5 min readGoogle uses automated calls to update listings and, in the US, to get quotes for customers. What it means for local businesses, and the setting that controls it.
5 min readAn AI assistant that can book, cancel or send messages can be talked into the wrong thing. Australia's cyber security agency says the answer is limiting what it can access and do.
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